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Customer reviews of Mercia Motors

At Mercia Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Mercia Motors

Mercia Motors
5
4.7

Based on 80 customer reviews

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  • 5

    Very personal and professional service!

    By Nick L on 18 October 2016 | Verified purchase

    Over the years I have purchased many different cars through many different channels. I have not heard of Mercia Motirs before and that may be due to us living in East Anglia? From our first point of contact I have to say that the whole operation is professional and personal. They were very easy to deal with and I was immediately put at ease. There is no hard sell or offering you additional products that you are encouraged to sign up for there and then. It was run more like a family business that has bee round for hundreds of years and prides itself on customer satisfaction rather than turning cars round as quickly as possible. I was also touched by the bottle of wine we were presented with upon our purchase! I would like to thank Mercia Motors for such a pleasant experience and I will certainly consider them when buying my next care, top marks!

    Reply from Mercia Motors on 14/12/16

    Thank you very much for your positive feedback, we are extremely pleased you enjoyed your experience and hope to see you again in the future. Kind regards, Mercia Motors


  • 5

    Great

    By Richard A on 08 October 2016 | Verified purchase

    We decided to Purchase our Subaru Legacy from Mercia Motors because they were very easy to deal with. I had a very descriptive phone conversation with the sales person, who gave me all the information I had requested and even offered to walk round the car with a video if I wanted. I declined but arranged to go and see the vehicle. It is 180 miles away so we agreed a price before i set off, the car was as it was described and after a good test drive and a check of all the documents I was happy to complete the sale. I have now collected the vehicle and have to say how impressed I am both with it and the way I was dealt with by Andrew.

    Reply from Mercia Motors on 14/12/16

    Hi Richard, thank you for your feedback it is very much appreciated and are extremely pleased you had an enjoyable experience with us. Kind regards, Mercia Motors


  • 5

    Ecellent Service

    By MR F on 11 July 2016 | Verified purchase

    Viewed a car last Friday night on the website. Drove up to Sheffield from Nottingham to view it by chance (does say view by appointment only ). Warm and friendly service by all staff viewed a couple of cars and test drove and purchased there and then. Staff even offered to collect me from the train station if I wanted to come up by train when I collected the car. We collected the car yesterday valetaed and ready for the wet drive back to Nottingham. Any body looking for cars in a good condition I would recommend a drive up or down to Mercia Garage.

    Reply from Mercia Motors on 15/07/16

    Thank you to both of you for your positive feedback. We try our best to deliver an experience that customers want and find useful. We are all really pleased you found the right car that suites your needs. Kind regards Mercia Motors


  • 5

    Excellent service

    By Emma W on 10 July 2016 | Verified purchase

    Took the time to listen to exactly what I needed and managed to find the right car for the money I had. Was lovely to do business and felt like a customer and not a number!

    Reply from Mercia Motors on 15/07/16

    Thank you Emma, your business is important to us and it was great to meet such a loving family. I hope the Meriva does everything you need to and dont forget about that warranty.


  • 5

    Friendly and honest

    By Aneta C on 20 June 2016 | Verified purchase

    Very friendly staff. I booked the test drive, they had a car cleaned and ready for me. All information about car was availablr on my arrival. I habe had a good test drive and felt that all questions were answered honestly

    Reply from Mercia Motors on 20/06/16

    Thank you for your positive feedback and your business Aneta. We hope you had a safe journey home and that you enjoy your stunning new convertible :) Kind regards and all the best, Mercia Motors


  • 5

    Extremely poor after sales.

    By Paul D on 26 October 2019 | Purchase not verified

    Extremely poor after sales. The BMW 750i I bought from them failed after only 3 months and 14 days with £6k worth of repairs.

    Reply from Mercia Motors on 30/10/19

    We are sorry to hear about your recent issues relating to the 2009 750I Paul. We have been in regular contact with yourselves offering advice with solutions to minimise the bill by up to 60% and have also offered £1200 in goodwill which unfortunately you declined.


  • 5

    Great Service,support and Advice

    By Georgina H on 11 October 2019 | Purchase not verified

    We travelled from Cheshire to Mercia in Sheffield having had detailed discussions with them about the car we wanted to buy, including a detailed description of its condition, mileage and history. When we arrived we found the car exactly as described, discussions with both salesmen were informative and they were both friendly and approachable without being overbearing. They arranged a test drive, talked us through the paperwork, arranged complimentary RAC breakdown cover and provided us with every thing we needed. I would not hesitate to recommend them and would have no hesitation buying a car from them again if they had something we were looking for.

    Reply from Mercia Motors on 12/10/19

    Hi Georgina, thank you for your five star review and kind words. It makes us all feel very proud when all our hard work and professionalism is recognised. We pride ourselves in our friendly and honest approach and really feel it's important to treat people how you would want to be treated. Thank you again for your business. Any issues about using the warranty or any queries you may have please don't hesitate to call us. We all look forward to dealing with you again in the future.


  • 5

    Great service with valuable advice

    By Vickie G on 30 June 2019 | Purchase not verified

    I've now used Mercia Motors on a number of car purchases and trade ins and I highly recommend them. They are able to source vehicles exactly to your needs and specifications and always on hand for advice. The sales staff are friendly, approachable and customer focussed.

    Reply from Mercia Motors on 01/07/19

    Hi Vickie, thank you for your kind words and five star review. We always appreciate it when our hard work and professionalism is recognised especially from a repeat customer, thank you again for choosing us and we all look forward to dealing with you again in the future.


  • 5

    Keep your yellow slip off the V5 when trading in

    By Ewan E on 21 June 2019 | Purchase not verified

    Do not under any circumstances let this company keep the yellow slip off your v5. Don't let them tell you a persuasive story you that its their job to send it off. Our old car traded in to mercia motors appeared locally as a private sale. The advert was written in the first person impersonating my wife.

    Reply from Mercia Motors on 25/06/19

    Dear Ewan, firstly we would like to apologise for any upset this may have caused you. We did explain your vehicle wasn't going to be sold from Mercia Motors because of its age, mileage and condition didn't fall in to our stocks criteria and that we would trade your car on elsewhere. Which we did. Unfortunately once it leaves our premisses it's no longer anything to do with Mercia Motors. However having spoken with you we understand why you are so annoyed and we totally understand. We have looked into it and will be a lot more vigilant and careful in the future as to where we trade our part exchanges. With regards to your yellow slip on your V5, we have no issue with the customer sending it off themselves, we never came up with a persuasive story other than we will send it off for you, It's just a process we have in place to make the transition easier for the customer as we send v5's off everyday. Once again we apologise for any upset this has caused you.


  • 5

    Passed MOT when car shouldn't have been.

    By Olivia O on 22 May 2019 | Purchase not verified

    I came to Mercia Motors back in October for an MOT test. I've recently been to another local garage to have a price quote on two of my seats on my 3 door Corsa as they don't pull forward for someone to get in the back. The garage I got the quote from had said that it is an MOT fail if they don't work. To my knowledge I was not aware of that and would have called up mercia motors up and questioned this at the time. I called back up today (22.05.19) and have been told the person who usually does the MOT testing in the garage is no longer with the business and so i was not able to get anywhere with an answer as to why he had passed it when i was fully aware that both seats never pulled forward when i bought it from a private dealer 2 years prior. No help was given other than to come in and get a quote and told it was my word against theirs. The company should not be employing staff that don't follow through with the full testing of an MOT and passing cars if they shouldn't.

    Reply from Mercia Motors on 19/06/19

    We would like to apologise about your experience. We contacted you to get a full understanding and appreciate your time spent speaking with us. Unfortunately, it was difficult to verify the situation, as the technician who carried out the MOT test no longer works at the business. We would always invite customers to bring their vehicles to our workshop, in order to correctly diagnose any faults, then advise and quote for any repairs required. We offered to resolve your situation in light of any misunderstandings and frustrations by offering some goodwill towards the repair costs required, you declined any further assistance by not proceeding. Once again, please accept our sincere apologises.