By alan b on 08 August 2017 | Purchase not verified

Beware! I bought a £45k car from them. Agreed a date to pick up and, having booked a hotel for the trip, was called less than 12 hours before travelling that the car was not ready. Two weeks later, still no car and communication has been dire. Excuse after rotten excuse, calls not returned etc. You know the story. I would not expect such shoddy service if I had paid £550 for a car.

Reply from Mercia Motors on 15/08/17

Hi Alan, as you were fully aware we ordered the part required from Porsche Sheffield that was needed to finish off the MOT but Porsche Sheffield didn't have it in stock so they had to order it from Porsche Germany. We were then informed the part is on backorder. We were promised several dates that the part would be with us but at the last minute we were let down as it hadn't arrived from Germany hence the two week delay. Every date we were told it would arrive we called you to inform you, plus every time we were let down we informed you. It certainly wasn't us giving you "rotten excuses" or certainly not us not returning your calls. Myself and Adam kept you informed all the way through it was just very unfortunate the part was on backorder causing this delay. We have since had the part fitted and delivered the car to your home address in Bath at our expense. Having spoken with you I know you are now happy with our service and you are over the moon with the car.

By Jeff B on 09 July 2017 | Purchase not verified

Very good cars and service oliver was very good would recommend this garage to anyone. Thank you

Reply from Mercia Motors on 10/08/17

Thank you very much for your kind words, it was a pleasure dealing with you. Enjoy your lovely car.

By Nick W on 05 July 2017 | Purchase not verified

In one word "Perfect". The turn around in buying my new car was spot on and ticked all the right boxes. It was hassle free and an outstanding service. I would strongly recommend in buying a car from these guy's. Thank you to Oliver and the team.

Reply from Mercia Motors on 10/08/17

Thank you for your positive feedback, enjoy your car.

By Tony T on 28 February 2017 | Purchase not verified

This is the second time I've sold a car through Greg and his team at Mercia Motors. Once again nothing was too much trouble for them. Greg priced my car, I handed it over, valeting, personal plate retention, marketing, and sale were dealt with within a very short period of time. Once again a great result for me with an absolute minimum of hassle. Thanks again guys. I wouldn't hesitate to recommend you to anyone wanting to buy or sell a vehicle. Tony. Now exiled to the Derbyshire Dales.

Reply from Mercia Motors on 10/08/17

Thank you for your positive feedback, it means a lot to us. Enjoy your car.

By Andy D on 30 January 2017 | Purchase not verified

Bought my car at Mercia and found whole process easy. I dealt with Mark who was friendly and never put any pressure on. Felt relaxed and comfortable in the showroom. Got a fair price for my old car that I part exchanged. Answered all questions I had regarding new car and buying process. Highly recommend Mercia

Reply from Mercia Motors on 06/02/17

Thank you for your positive feedback Andy and also for your business. We hope to see you again when you are looking at buying your next vehicle :) Kind regards and all the best, Mercia Motors

By Josh G on 08 December 2016 | Purchase not verified

I have just purchased my 3rd car off Mercia and the service has been first class every time , all of the staff are extremely helpful and welcoming!

Reply from Mercia Motors on 14/12/16

Thanks for you kind comments Josh, we are always happy to help and hope to see you for your 4th car. Thanks again, Mercia Motors