By Chris H on 23 March 2018 | Purchase not verified

After purchasing, driving away and immediately identifying a number of problems on my BMW including the bonnet almost opening up whilst driving home they agreed to cover the cost of some minor issues back at my local garage (the car should never of left with these faults in the first place) and eventually compensated me £80 towards this but I was left to cover additional cost of 2 tyres (not sealed at rims), replacement car battery (which I also reported flat to be told it was because car had been stood even though I had the battery tested and subsequently proved faulty with report) and air conditioning re-gas. I'd given them every opportunity to rectify but have since been fobbed off. Quite frankly, the worst motor trader experience I've ever dealt with and would not recommend.

Reply from Mercia Motors on 05/04/18

We are disappointed to hear your new car experience wasn't up to the satisfaction level we endeavour to strive for and sincerely apologise for that. Our understanding was that the minor issues which needed rectifying were fully compensated by ourselves and you used a local garage to save further inconvenience of having to return to the dealership. The vehicle, like all our vehicle's, was mechanically inspected and prepared for sale in a sound capacity and we believe in line with an 8 year old vehicle which had completed 93000 miles. With regard to the battery issue, we carry out a battery test on every vehicle we sell and if any battery fails we replace it as part of our standards. You had owned the vehicle and been driving the car for 2 months before this issue occurred. This could be related to adverse weather conditions or minimal use and hope that most people could appreciate we would not be responsible for the item.

By Vickie G on 12 March 2018 | Purchase not verified

Having just purchased a car from Mercia Motors, I highly recommend their friendly, professional and diligent service. From making the enquiry from seeing the car on their website, to arranging a test drive and arranging for the payment, they were responsive and meticulous with the presentation and servicing of the car and the associated paperwork. I am really happy with the car I have purchased and feel I paid a fair price for the car and the service I received.

Reply from Mercia Motors on 13/03/18

Hi Vickie thank you for your kind words. We pride ourselves in the service we provide and the quality of our cars. Glad to hear you are happy please don't hesitate to call us if you have any issues. We look forward to dealing with you again in the future.

By George C on 05 March 2018 | Purchase not verified

Thanks for a very pleasurable buying experience,quality car at the right price,staff very helpful,made the journey from south west Wales well worth the effort during one of the worst March weeks since records began! Thank you all again, Alan.

Reply from Mercia Motors on 06/03/18

Thank you Alan for your kind words, I am glad you enjoyed your experience, even though it was snowing.

By Alec V on 21 February 2018 | Purchase not verified

I travelled a long way to pick up my 7 Series BMW from Mercia Motors, from Somerset to Bath. A long journey to be disappointed. Did the deal in all but final decision over the phone, so was reliant on a clear and factual appraisal of the vehicle I was coming to see/purchase. I dealt with Oliver, who was friendly, professional and easy to get along with. He described my car over the phone exactly as was, so no disappointments for me on arrival. No pressure sales (would have been a game changer for me). Went home with my new car and thus far delighted with the purchase. I would recommend Mercia Motors and as a frequent car changer, I would certainly consider using them again.

Reply from Mercia Motors on 06/03/18

Thank you for your kind words, look forward to dealing with you again in the future.

By John S on 07 November 2017 | Purchase not verified

PART ONE Easy to talk with but brutally honest, Mercia Motors in Sheffield were a pleasure to deal with. Despite living 35 miles west of London running a busy Emergency Courier Company, I decided to travel up to Sheffield based partly on how Mercia Motors present their cars but mostly because of their honesty. Why. Because I can’t have my time wasted. The process of dealing with the team at Mercia was straight forward and simple. In fact, one of the only car companies to respond to a text message enquiry (Sunday night) to discuss the vehicle. Arriving at Mercia Motors from London’s Kings Cross St Pancras Station, not only was I made to feel immediately welcome, I was literally told to take my time looking over the vehicle. Admittedly, I had my doubts about the vehicle initially because Continued....

Reply from Mercia Motors on 08/11/17

Hi John, Thank you for your kind words you were a pleasure to deal with too. I look forward to dealing with you again in the future. Enjoy your new van.

By David B on 06 November 2017 | Purchase not verified

I've just purchased a used BMW from Mercia Motors and - when the time comes to buy another vehicle - I'll be coming back here again. The level of service was exceptional (not always my experience when buying used cars from dealers) and I felt complete confidence in the transaction at every stage; the car had been thoroughly checked and prepared and the 'salesman' who looked after us could not have been more helpful or professional. I can highly recommend them. Thank you, Mercia Motors. David & Eve, Matlock

Reply from Mercia Motors on 08/11/17

Thank you David it was a pleasure to deal with you, thank you for your business and we all look forward to dealing with you again in the future. Enjoy your new car I hope your daughter loves it as much as you two.

By Kevin H on 31 October 2017 | Purchase not verified

We had arranged to have a look at a car during what could only be described as "monsoon season". However, the car had thoughtfully been moved underneath the entrance canopy to allow us to have a thorough look round at leisure in the dry. This set the scene for our whole purchasing experience - the staff being very friendly and accommodating throughout. When we came back to pick up the car we travelled by train and the showroom is very conveniently situated just a couple of minutes walk from the Railway Station (although we were told that if the weather was still bad, to give a quick ring and we'd be picked up!). Despite living 70 miles away, we'd be happy to recommend Mercia Motors to friends and family because, in our case, the journey was certainly worth it!

Reply from Mercia Motors on 06/11/17

Hi Kevin, thank you for your kind words, you were a pleasure to deal with. I look forward to hopefully dealing with you again. If any of your friends or family are looking for a new car please ask them to call us and we will look after them. Enjoy your car.

By Charles B on 29 August 2017 | Purchase not verified

My wife and I have just purchased a BMW 3 series coupe and we could not fault the service and help provided. From viewing to purchasing, the staff were extremely helpful. On picking up the car, we had discovered a minor clerical error in the paper work but this was resolved in a very considered and gracious manner. The car itself was well presented and paper work was handled efficiently. Overall, the staff were never pushy and made the process of buying a car, which we often consider to be an onerous task, to be a very enjoyable experience. We certainly recommend this garage.

Reply from Mercia Motors on 31/08/17

Hi Charles, thank you for your positive feedback we appreciate your kind words and your business. Any issues please don't hesitate to call us. Enjoy your new car and we hope you have many miles of enjoyment.

By Kathryn R on 23 August 2017 | Purchase not verified

Excellent service and communication. Oliver was extremely helpful and made the exchange and purchase of our new car a pleasure. We got a fantastic deal on our new car and I would highly recommended Mercia motors.

Reply from Mercia Motors on 31/08/17

Hi Kathryn, thank you for your positive feedback it was a pleasure dealing with you from start to finish. We hope you enjoy your new car and look forward to dealing with you again in the future.

By Adam B on 19 August 2017 | Purchase not verified

Got new jag today thanks Adam /Oliver brill

Reply from Mercia Motors on 31/08/17

Hi Adam, thank you for your positive feedback we are glad you are enjoying your new Jaguar. It was great to meet you and your family again. Look forward to dealing with you all again in the future for your next cars. Hope your dad is still enjoying the BMW X5 he got from us. Take care and speak soon.