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Customer reviews of Mercia Motors

At Mercia Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Mercia Motors

Mercia Motors
5
4.7

Based on 86 customer reviews

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  • 5

    Friendly service and a great price.

    By Clare H on 31 August 2018 | Verified purchase

    A very pleasant experience to buy a car with no pushy salesmen hassling you. Found the car online after spotting a similar one with twice the mileage at a similar price! Decided to have a ride up an have a look after viewing the great video and photos available online. Oliver was polite, friendly and knowledgeable. We noticed a few minor faults (scratch, alloys etc) and after pointing these out he made a note and these had been sorted to a high standard when we collected the car. We had a problem with them wanting to charge us if we used a credit card to pay for the car (waiting for our loan to arrive ) but we sourced funds elsewhere but be aware! Unfortunately when we picked the car up the valeter was off but Oliver gave it a wash for us and told us to bring it back in for a full valet in a couple of weeks. Overall a good friendly service from Mercia and happy with our new car.

    Reply from Mercia Motors on 04/09/18

    Hi Clare, thank you for your business, you were a pleasure to deal with too plus I really appreciated being able to discuss openly the issues we are having with our child, your advice was very helpful and nice to know we are not alone. As discussed when you are free call me so we can arrange a Saturday morning to get the vehicle valeted. Enjoy your lovely new vehicle and thanks again for your business. Lastly apologies about worldpay charging on credit cards we are currently working on rectifying this issue.


  • 5

    Ford Focus rs

    By Colin B on 25 August 2018 | Verified purchase

    Everyone was very helpful in my purchase . Would definatly use them again. Thanks

    Reply from Mercia Motors on 25/08/18

    Thank you for your business Colin, knowing you now you will probably be back shortly for another car with your track record. Thanks again and enjoy you amazing new car.


  • 5

    A resort compared to other sellers methods

    By Ghada K on 18 August 2018 | Verified purchase

    If you see a car with this guys and it feels like its your, then defenietly it is yours, the whole thing took less than 48 hrs since we called them to visit, and guess what !!! we left with the car in same day withing 1 hour of finalising a fast and smoothy process. and to make it extra bright experince I would recommend to ask for Oliver, friendly without a single professional fault, Good luck with your new car.

    Reply from Mercia Motors on 18/08/18

    Thank you Ghada, I appreciate your kind words, you were a pleasure to deal with as well. Also thank you very much for my present it arrived the other day and its great. Thanks again for everything and look forward to dealing with you again in the future. Enjoy your fabulous new car.


  • 5

    Helpful and honest people

    By SCOTT C on 17 August 2018 | Verified purchase

    Great service by the guys at Mercia motors, easy to talk to and no pushy salesmen. Held the car with a low refundable deposit while resolving minor issues with the car which were then completed to a high standard. Highly recommend.

    Reply from Mercia Motors on 18/08/18

    Hi Scott, thank you for your business and kind words. You were a pleasure to deal with from start to finish. We pride ourselves in the service we provide and to see it recognised in a positive way is terrific. Thanks again and look forward to potentially dealing with you again in the future.


  • 5

    Helpful and flexible service

    By ANDREW M on 14 August 2018 | Verified purchase

    I found he whole process from viewing to purchasing my vehicle very easy. Staff were very helpful and flexible allowing me to pick my vehicle up from their site nearly 3 weeks after I purchased it as I was due to go on holiday. Cars are priced competitively as I had seen similar vehicles to the one I purchased at a lot higher price elsewhere.

    Reply from Mercia Motors on 14/08/18

    Thanks Andrew it was our pleasure to keep the car for you whilst you went away. Glad you and your family enjoyed it, now you can all enjoy your new car. Look forward to dealing with you again in the future.


  • 5

    Good Guys To Deal With

    By STEPHEN C on 27 July 2018 | Verified purchase

    Nice guys to deal with. No hard-sell, relaxed atmosphere, nice selection of cars.

    Reply from Mercia Motors on 30/07/18

    Thank you Steve for the positive feedback and taking the time to post the review. Really good to hear you enjoyed your car buying experience from us at Mercia. Thank you for your business and hope you're enjoying the 5 series


  • 5

    Proper car dealer at last!

    By Vince R on 21 July 2018 | Verified purchase

    Finally-a car dealer worth dealing with! Friendly, non-pushy, well worth the 100mile trip! Cheers guys

    Reply from Mercia Motors on 22/07/18

    Thanks Vince you were a pleasure to deal with to. Don't hesitate to call us again in the future. I know you do very high mileage but we will gladly buy your car back especially if it comes back in the condition of your part exchange scirocco , simply stunning. Thanks again for your business.


  • 5

    no hassle, professional service

    By James H on 12 July 2018 | Verified purchase

    purchasing a bmw 5 series , viewed the car and arranged pick up 4 days later, also did part ex

    Reply from Mercia Motors on 12/07/18

    Thank you James, enjoy your new vehicle.


  • 5

    Fantastic Service and car is perfect!

    By Mark T on 09 July 2018 | Verified purchase

    I received fantastic service from Mercia motors. They couldn't do enough to help me from the test drive right through to buying the car. My BMW 3 series is in great condition and just as advertised. I would definitely recommend Mercia motors to friends and family and I will be using them for all of my MOT's and servicing from now on. Thanks guys

    Reply from Mercia Motors on 12/07/18

    Thank you Mark, enjoy your new vehicle. Can't wait to see it when all the sign writing is on.


  • 5

    A big change for the better with Mercia Motors.

    By Jenni S on 07 July 2018 | Verified purchase

    Fab experience from start to finish, (even having the car delivered to our home). Level of detail with description & photographs was first class, every thing fully explained to us, changing from a sports salon to an SUV was a leap for us. The car has met all our expectations & on further inspection we found the car to be absolutely faultless. Mercia Motors are a great firm to deal with, we would recommend.

    Reply from Mercia Motors on 12/07/18

    Thank you for your kind words, enjoy your new vehicle.