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Customer reviews of Mercia Motors

Here at Mercia Motors our professional team strives to deliver a friendly & helpful service to all of our valued customers. We offer informed, honest advice along with a transparent, no-pressure approach.

But don't just take our word for it, please check out what our verified customers have taken their time to say about us...

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Mercia Motors

Mercia Motors
5
4.7

Based on 106 customer reviews

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  • 5

    Excellent Service

    By Caroline M on 18 September 2020 | Verified purchase

    Brilliant customer service, very helpful.. highly recommended.

    Reply from Mercia Motors on 22/09/20

    Hello Caroline, We would like to take a moment to say thank you for your 5 star review and travelling over 200 miles to purchase your Mercedes from ourselves. Your feedback is greatly appreciated from all the team here at Mercia Motors as we endeavor to go above and beyond to enhance the buying experience all our clients have. I wish you many happy miles in your stunning GLA and if you ever need anything pick up the telephone.


  • 5

    Amazing car buying experience!

    By EMILIE T on 08 September 2020 | Verified purchase

    Just bought an Audi TT.. superb covid safety and no pushy salesmen, Adam was very helpful and professional with customer service second to none! He Kept in regular contact throughout with updates and all my questions answerd. Highly recommend and I will definitely use them in the future. Very relaxed feeling and everyone was very friendly and welcoming.

    Reply from Mercia Motors on 16/09/20

    Thank you Emilie for your 5 star review. We are pleased that we made this a seamless buying process for you. Everyone in the dealership works extremely hard to make our business run efficiently and smoothly and keep it a safe environment through these uncertain times, We pride ourselves in our knowledgeable and professional approach, so it is always great when it is recognised. Thank you again Emilie for your business and we hope you enjoy your new car.


  • 5

    Very well presented

    By ashley C on 01 September 2020 | Verified purchase

    Only had car a couple of weeks so can not comment on after sales service, however the initial sale was incredibly simple and easy. The guys and the gals made us very welcome. No pressure or pushing of extras. Although we are in uncertain times myself and my wife felt very comfortable and safe. I am sure there are many garages out there that offer a similar service as Mercia do, unfortunately I have not found them yet. Well done and I would not hesitate to buy another vehicle from you.

    Reply from Mercia Motors on 02/09/20

    Thank you Ashley for your five star review. We are pleased that you felt safe in our showroom and throughout your buying experience as all our staff are working very hard to make sure that it is the safest possible environment for our customers throughout these very uncertain times. We look forward to seeing you again for any servicing and mot work that may be needed in the future. Thank you again for your business and we hope you enjoy your new car.


  • 5

    Purchase from Mercia Motors

    By cameron B on 21 July 2020 | Verified purchase

    The staff at Mercia Motors were excellent from the very start. They were extremely helpful with any questions we had about the car we were looking at, and were accommodating with the fact that we could come and see and test drive the car on the same day as enquiring about it. They made the process as stress free as possible, especially when it came to part exchanging our vehicle for the new one. They checked over the car and gave us a quote straight away for a good price, and then helped with sorting out the remaining finance making the whole process hassle free.

    Reply from Mercia Motors on 21/07/20

    Thank you Cameron for your 5 star review. We are pleased that we made this a seamless buying process for you. Everyone in the dealership works extremely hard to make our business run efficiently and smoothly, We pride ourselves in our knowledgeable and professional approach, so it is always great when it is recognised. Thank you again for your business and we hope you enjoy your new car.


  • 5

    First car bought from Mercia Motors, ButNot last..

    By Mike M on 15 July 2020 | Verified purchase

    Excellent service, very friendly and knowledgable staff, provided 12 month RAC cover which was a great surprise and shows How they think of providing high level customer care, nice to see a car dealer that actually cares about their customer, would highly recommend Greg and his team.

    Reply from Mercia Motors on 16/07/20

    Thank you for the very positive feedback Mike. It was our pleasure and really appreciate selecting Mercia motors to purchase your new car. The boxster is a fantastic head turner and we sincerely hope it brings you hours of fun. It's great to hear your had an enjoyable experience and remember we're hear to help and support with any motoring needs in the future.


  • 5

    Fab car fab service

    By heather H on 09 June 2020 | Verified purchase

    Purchased a new car from here , excellent service from Adam - so helpful from start to finish . Would recommend

    Reply from Mercia Motors on 10/06/20

    Thank you Heather for taking the time to post a positive review. We're extremely pleased you received excellent customer service and would kindly recommend us in the future. Your business is very much appreciated and we all loved your new Mercedes. Enjoy the car!


  • 5

    Highly recommend, friendly and professional

    By TRACY-ANN L on 08 June 2020 | Verified purchase

    Very quick efficient and friendly service. Deal was done over the phone in a day!

    Reply from Mercia Motors on 10/06/20

    Hi Tracy-Ann, Thank you for your kind words and positive feedback. It's great to hear you enjoyed your buying experience. Over 80% of our stock is ready to drive away the same day. Hopefully we'll have a fantastic summer so you can take advantage of the convertible! It was a pleasure dealing with you, thanks again and enjoy the car.


  • 5

    Great experience

    By toni H on 31 May 2020 | Verified purchase

    Bought a beautiful car, excellent friendly service. Many incentives to encourage return to business including vouchers toward next MOT and service. Very pleased.

    Reply from Mercia Motors on 01/06/20

    Hi Toni, Thank you for your five star review. We are happy you love your car and try our best to give an excellent customer experience. The car you purchased was a stunning example and took pride in our showroom. We look forward to seeing you in the future for your discounted service, mot and don't forget about the free mini valet. Thank you again Toni for your business.


  • 5

    Ford Kuga - Mercia Motors

    By paul B on 27 March 2020 | Verified purchase

    Absolute 5 star service from start to finish. We saw a car that had only arrived into them on the Friday but knowing we were travelling a fair distance they had the car prepped and ready for us to potentially drive home with it on the Tuesday . We arrived on the Tuesday knowing that a few bits needed doing on the car but Adam arranged a test drive for us midway through the work being completed and kept us informed throughout. They were open and honest throughout and nothing was too much trouble. I cannot speak highly enough regarding their obvious passion for a positive customer experience. They mainly deal in high end cars and they offer a high end service. I would not hesitate to use them again and can’t speak highly enough of Adam, a credit to his employers. I should also mention the gift, which I have never experienced when buying a car, nice touch - Well done guys!

    Reply from Mercia Motors on 30/03/20

    Hi Paul, Thank you for your five star review. We are pleased the long journey to us was worth your while and that he buying process was seamless. Everyone in the dealership works extremely hard to make our business run efficiently and smoothly, We pride ourselves in our knowledgeable and professional approach, so it is always great when it is recognised. Hope your enjoying your ford kuga and your bottle of wine. Thank you again Paul for your business.


  • 5

    Great selection of cars

    By Oluwadamiloju E on 19 March 2020 | Verified purchase

    Lovely team. Manager was very friendly and went the extra mile to make me feel valued

    Reply from Mercia Motors on 20/03/20

    Thank you for your kind and positive feedback Emmanuel. The team are extremely pleased you enjoyed your buying experience and love your new 3 series. We look forward to seeing you when your next service is due, remember to use the loyalty discount vouchers! Enjoy the car