By g W on 14 October 2020 | Verified purchase

Absolutely fantastic experience with Mercia motors! I was dealt with by Adam who was incredibly helpful from start to finish. Any information I needed he got for me very quickly. Had a look around at the rest of their cars they had available and they all looked in brilliant condition at brilliant prices!

Reply from Mercia Motors on 16/10/20

Thank you for your outstanding 5 star review of Mercia Motors George, the whole team is over the moon with your feedback! We do take great care and attention in making sure we're as competitive as we can be when it comes to our prices and it's great that you've noticed that yourself. Keep enjoying your gorgeous BMW and we look forward to welcoming you back into the showroom in the future.

By Nasser H on 05 October 2020 | Verified purchase

I dealt with Gareth who was beyond professional and certainly Knew a lot about customer service . Overall Very pleased with the service received from Mercia Motors , they actually put main dealers to shame to be frank .

Reply from Mercia Motors on 06/10/20

We would all like to thank you for your fantastic 5 star review of Mercia Motors Nasser. We're also extremely grateful of you travelling nearly 400 miles to purchase your gorgeous Mercedes E-Class from us. The whole team wishes you and your family many happy miles in your car and we hope that we can assist with any future purchases.

By Imtiaz H on 30 September 2020 | Verified purchase

Staff were amazing and the service was first class. Great cars and I left smiling and very happy. Would recommend to anyone and will return again soon.

Reply from Mercia Motors on 01/10/20

The whole team at Mercia Motors would like to thank you for the glowing feedback on your recent purchase of the stunning BMW 430D. We're thrilled to hear that you'd recommend us to family and friends, we look forward to welcoming you and your BMW back into our showroom soon Imtiaz.

By Malde S on 28 September 2020 | Verified purchase

the people are friendly but when i came to collect the car , the work they said they were going to fix for the car had not been done such as the valeting that had not been done to a good stantard. Therefore I was not pleased with what I was promised yet did not receive!!!

Reply from Mercia Motors on 29/09/20

Thank you for your comments Malde as all feedback is taken seriously. We would like to offer our sincere apologies regarding the polishing related to the minor mark on the roof. As a team we have discussed this and are implementing further steps to ensure this does not happen in the future. Having spoke to you this afternoon it's lovely to hear that you have rated everything else 5 star. We are disappointed that you feel we have fallen below our usual high standards on this occasion and would like to offer a complimentary valet as way of an apology.

By Kelly F on 26 September 2020 | Verified purchase

Mega experience, didn't take long at all for everything to go through and communication was great throughout. Good service when we arrived and didn't have any stress when it came to the old car as all that was taken care of on our behalf. Absolutely love our new car, thank you for the great service 🙌

Reply from Mercia Motors on 28/09/20

Thank you for giving Mercia Motors a 5 star review Kelly, your comments are really pleasing to read and we hope you'd like to purchase from ourselves again in the future. We would all like to wish you and Polo the Pug many happy miles in your gorgeous A1. If you ever need anything please don't hesitate to contact us.

By Tom H on 23 September 2020 | Verified purchase

Great car garage and excellent service. The vehicle was exactly as described online. The guys gave great customer service and was very helpful when showing me the car and was very useful being showed all the technical aspects of the car rather than having to figure it all out myself. Would highly recommend Mercia motors to anyone!

Reply from Mercia Motors on 24/09/20

Thank you for taking the time to give a brilliant 5 star review of Mercia Motors. The whole team appreciate your glowing recommendation of ourselves and for travelling over 150 miles to purchase your A3. We would like to wish you all the best with your stunning Daytona Grey Audi and hope do business with you again in the future. If you do recommend any friends or family upon delivery of their new car as part of our new "refer a friend" scheme you'd receive a £50 amazon voucher for each of your recommendations that purchase a new car from Mercia Motors.

By Jack N on 19 September 2020 | Verified purchase

Brilliant service, Friendly staff more than happy with my car and will 100% be buying from them in the future

Reply from Mercia Motors on 22/09/20

Hi Jack, Here at Mercia Motors we would like thank you for your 5 star review. The BMW 1 series you've got looks outstanding with those black wheels on it and I'm sure you'll continue to enjoy it over the coming months. As a local customer please don't forget to take advantage of the savings you've got in your loyalty booklet. We look forward to seeing you upon your next visit to the showroom.

By Caroline M on 18 September 2020 | Verified purchase

Brilliant customer service, very helpful.. highly recommended.

Reply from Mercia Motors on 22/09/20

Hello Caroline, We would like to take a moment to say thank you for your 5 star review and travelling over 200 miles to purchase your Mercedes from ourselves. Your feedback is greatly appreciated from all the team here at Mercia Motors as we endeavor to go above and beyond to enhance the buying experience all our clients have. I wish you many happy miles in your stunning GLA and if you ever need anything pick up the telephone.

By EMILIE T on 08 September 2020 | Verified purchase

Just bought an Audi TT.. superb covid safety and no pushy salesmen, Adam was very helpful and professional with customer service second to none! He Kept in regular contact throughout with updates and all my questions answerd. Highly recommend and I will definitely use them in the future. Very relaxed feeling and everyone was very friendly and welcoming.

Reply from Mercia Motors on 16/09/20

Thank you Emilie for your 5 star review. We are pleased that we made this a seamless buying process for you. Everyone in the dealership works extremely hard to make our business run efficiently and smoothly and keep it a safe environment through these uncertain times, We pride ourselves in our knowledgeable and professional approach, so it is always great when it is recognised. Thank you again Emilie for your business and we hope you enjoy your new car.

By ashley C on 01 September 2020 | Verified purchase

Only had car a couple of weeks so can not comment on after sales service, however the initial sale was incredibly simple and easy. The guys and the gals made us very welcome. No pressure or pushing of extras. Although we are in uncertain times myself and my wife felt very comfortable and safe. I am sure there are many garages out there that offer a similar service as Mercia do, unfortunately I have not found them yet. Well done and I would not hesitate to buy another vehicle from you.

Reply from Mercia Motors on 02/09/20

Thank you Ashley for your five star review. We are pleased that you felt safe in our showroom and throughout your buying experience as all our staff are working very hard to make sure that it is the safest possible environment for our customers throughout these very uncertain times. We look forward to seeing you again for any servicing and mot work that may be needed in the future. Thank you again for your business and we hope you enjoy your new car.