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Customer reviews of Mercia Motors

At Mercia Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Mercia Motors

Mercia Motors
5
4.8

Based on 20 customer reviews

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  • 5

    Excellent Customer Service

    By Kevin H on 31 October 2017 | Purchase not verified

    We had arranged to have a look at a car during what could only be described as "monsoon season". However, the car had thoughtfully been moved underneath the entrance canopy to allow us to have a thorough look round at leisure in the dry. This set the scene for our whole purchasing experience - the staff being very friendly and accommodating throughout. When we came back to pick up the car we travelled by train and the showroom is very conveniently situated just a couple of minutes walk from the Railway Station (although we were told that if the weather was still bad, to give a quick ring and we'd be picked up!). Despite living 70 miles away, we'd be happy to recommend Mercia Motors to friends and family because, in our case, the journey was certainly worth it!

    Reply from Mercia Motors on 06/11/17

    Hi Kevin, thank you for your kind words, you were a pleasure to deal with. I look forward to hopefully dealing with you again. If any of your friends or family are looking for a new car please ask them to call us and we will look after them. Enjoy your car.


  • 5

    Excellent

    By Charles B on 29 August 2017 | Purchase not verified

    My wife and I have just purchased a BMW 3 series coupe and we could not fault the service and help provided. From viewing to purchasing, the staff were extremely helpful. On picking up the car, we had discovered a minor clerical error in the paper work but this was resolved in a very considered and gracious manner. The car itself was well presented and paper work was handled efficiently. Overall, the staff were never pushy and made the process of buying a car, which we often consider to be an onerous task, to be a very enjoyable experience. We certainly recommend this garage.

    Reply from Mercia Motors on 31/08/17

    Hi Charles, thank you for your positive feedback we appreciate your kind words and your business. Any issues please don't hesitate to call us. Enjoy your new car and we hope you have many miles of enjoyment.


  • 5

    Fantastic service

    By Kathryn R on 23 August 2017 | Purchase not verified

    Excellent service and communication. Oliver was extremely helpful and made the exchange and purchase of our new car a pleasure. We got a fantastic deal on our new car and I would highly recommended Mercia motors.

    Reply from Mercia Motors on 31/08/17

    Hi Kathryn, thank you for your positive feedback it was a pleasure dealing with you from start to finish. We hope you enjoy your new car and look forward to dealing with you again in the future.


  • 5

    Jag

    By Adam B on 19 August 2017 | Purchase not verified

    Got new jag today thanks Adam /Oliver brill

    Reply from Mercia Motors on 31/08/17

    Hi Adam, thank you for your positive feedback we are glad you are enjoying your new Jaguar. It was great to meet you and your family again. Look forward to dealing with you all again in the future for your next cars. Hope your dad is still enjoying the BMW X5 he got from us. Take care and speak soon.


  • 5

    Appears a professional outfit but run but amateurs

    By alan b on 08 August 2017 | Purchase not verified

    Beware! I bought a £45k car from them. Agreed a date to pick up and, having booked a hotel for the trip, was called less than 12 hours before travelling that the car was not ready. Two weeks later, still no car and communication has been dire. Excuse after rotten excuse, calls not returned etc. You know the story. I would not expect such shoddy service if I had paid £550 for a car.

    Reply from Mercia Motors on 15/08/17

    Hi Alan, as you were fully aware we ordered the part required from Porsche Sheffield that was needed to finish off the MOT but Porsche Sheffield didn't have it in stock so they had to order it from Porsche Germany. We were then informed the part is on backorder. We were promised several dates that the part would be with us but at the last minute we were let down as it hadn't arrived from Germany hence the two week delay. Every date we were told it would arrive we called you to inform you, plus every time we were let down we informed you. It certainly wasn't us giving you "rotten excuses" or certainly not us not returning your calls. Myself and Adam kept you informed all the way through it was just very unfortunate the part was on backorder causing this delay. We have since had the part fitted and delivered the car to your home address in Bath at our expense. Having spoken with you I know you are now happy with our service and you are over the moon with the car.


  • 5

    X5

    By Jeff B on 09 July 2017 | Purchase not verified

    Very good cars and service oliver was very good would recommend this garage to anyone. Thank you

    Reply from Mercia Motors on 10/08/17

    Thank you very much for your kind words, it was a pleasure dealing with you. Enjoy your lovely car.


  • 5

    Most Excellent

    By Nick W on 05 July 2017 | Purchase not verified

    In one word "Perfect". The turn around in buying my new car was spot on and ticked all the right boxes. It was hassle free and an outstanding service. I would strongly recommend in buying a car from these guy's. Thank you to Oliver and the team.

    Reply from Mercia Motors on 10/08/17

    Thank you for your positive feedback, enjoy your car.


  • 5

    Great service with a sense of humour!

    By Tony T on 28 February 2017 | Purchase not verified

    This is the second time I've sold a car through Greg and his team at Mercia Motors. Once again nothing was too much trouble for them. Greg priced my car, I handed it over, valeting, personal plate retention, marketing, and sale were dealt with within a very short period of time. Once again a great result for me with an absolute minimum of hassle. Thanks again guys. I wouldn't hesitate to recommend you to anyone wanting to buy or sell a vehicle. Tony. Now exiled to the Derbyshire Dales.

    Reply from Mercia Motors on 10/08/17

    Thank you for your positive feedback, it means a lot to us. Enjoy your car.


  • 5

    Great service. Made buying process easy

    By Andy D on 30 January 2017 | Purchase not verified

    Bought my car at Mercia and found whole process easy. I dealt with Mark who was friendly and never put any pressure on. Felt relaxed and comfortable in the showroom. Got a fair price for my old car that I part exchanged. Answered all questions I had regarding new car and buying process. Highly recommend Mercia

    Reply from Mercia Motors on 06/02/17

    Thank you for your positive feedback Andy and also for your business. We hope to see you again when you are looking at buying your next vehicle :) Kind regards and all the best, Mercia Motors


  • 5

    Brilliant

    By Josh G on 08 December 2016 | Purchase not verified

    I have just purchased my 3rd car off Mercia and the service has been first class every time , all of the staff are extremely helpful and welcoming!

    Reply from Mercia Motors on 14/12/16

    Thanks for you kind comments Josh, we are always happy to help and hope to see you for your 4th car. Thanks again, Mercia Motors


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