Mercia Motors
Customer reviews of Mercia Motors
Here at Mercia Motors our professional team strives to deliver a friendly & helpful service to all of our valued customers. We offer informed, honest advice along with a transparent, no-pressure sales approach.
But don't just take our word for it, please check out what our verified customers have taken their time to write about us...
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5
By Mark R on 09 January 2022 | Purchase not verified
Would definitely recommend Mercia Motors if you are thinking of changing your car. I have just PX my vehicle and i have to say Ryan was very helpful during the whole process from start to finish. My new car is just as advertised. Thanks again Ryan for everything.
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5
Expensive Mistake
By David H on 02 November 2021 | Purchase not verified
After many years of good service Mercia told me my auto-gearbox was leaking oil because the clutch had collapsed pushing oil out of the bottom of the housing and referred me to M&T Transmissions in Bradway who quoted me £2,500 +vat to repair. My last service in August showed no oil leaks and I had no symptoms of gearbox problems I took a second opinion. No oil leaks and no error codes were found and the gearbox oil and filter were changed without any problems. A potentially expensive mistake!
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5
Great team and easy to deal with
By Gary K on 16 September 2021 | Purchase not verified
Excellent service from Greg and the team. I traveled 400 miles to get the right car and it was exactly as described. Car was ready to go on time and paperwork was dealt with very efficiently
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5
Avoid !
By Anonymous on 24 July 2021 | Purchase not verified
Beware of this garage ! Bought a BMW M3 for nearly £40,000 and had great service and communication until I handed over my money then they quickly change. They started off my forgetting to pay the finance off on the car I part exchanged and I only found out when I got a text from the finance company saying I’d missed a payment which has now gone on my credit report. The car was also missing the car owners booklet which they promised they would source and replace but after 6 months of chasing they now just ignore any contact. My advice is to avoid and buy elsewhere!
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5
First class experience
By Chris B on 13 July 2021 | Purchase not verified
We recently had our Mercedes E Class MOT carried out and, shortly afterwards a full service and replacement front brake discs and pads. We received excellent service all round, being kept fully informed of progress. I would not hesitate to recommend Mercia Motors, particularly as they are a local business.
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5
@*$*%#$% Disappointed!!!
By Dennis O on 08 July 2021 | Purchase not verified
I can't describe how disappointed I was! After driving 58 miles from Warrington to see, probably, the worst presented vehicle that I have ever seen, the advertisement pictures looked stunning and I thought it was a formality before I bought it, how wrong can you be! The car was dirty inside and out, smoke poured from the exhaust when I stopped at traffic lights, the brakes sounded like metal on metal (so much for the Bosch inspection and analysis!) I could go on but what's the point! Sorry Mercia, you're rubbish, and that's my watered-down version!
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5
Absolutely awful
By Bethan B on 14 June 2021 | Purchase not verified
Reserved a car I had seen on Autotrader seemlessly. The problems began after. Constantly having to chase the sales rep for updates on the car, eventually getting a “video tour” 2 weeks later, which showed me a very vague look at the exterior and interior of the car. Agreed a date for car to be delivered, got a call 2 days prior to delivery date to ask if they could deliver that day to which I agreed. Phoned me later that day at 20 past 3 to notify me the car had been “loaded” and was on it’s way, giving me the impression the car was being delivered to me, approximately 150 miles, via low rider. 8 o’clock that night, the car was delivered, had been driven to me and was late due to a call being made to the breakdown service as something needed “cutting” off the bottom of the car. Went to test drive and the engine light was on and the car would not start properly. I plugged in my own OBD machine which gave me some codes. Opened the bonnet, checked the oil, despite them claiming it had been fully serviced 2 days prior, and found there was next to none in the tank and that it was also leaking on the floor underneath. Also found the battery cover was missing. I phoned the garage straight away, and was told I would get a call back. Numerous hours later and no call so I phoned again to get the manager who had no knowledge of me calling and my concerns about the car and so he took note and passed the information over the the salesman who sold me the car. 2 days later the car was picked up, again being driven this time with a “substantial oil leak”, and I was given a courtesy car. However, the car apparently took them a week and a half to fix what they claim to have been simply the glow plugs and somehow the oil pipe had a significant split in it. I was also told a replacement for the battery cover would be provided as they could not get their story straight on who lost it, which also never arrived despite being told it had been ordered. As before, updates on the car over the
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5
Audi TT
By Paul C on 10 June 2021 | Purchase not verified
Absolutely brilliant experience from start to finish, everything was done that was said. Adam and all the team are really friendly and easy to talk to. I was even given a gift when I picked up my car. Thank you guys
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5
Golf R purchase
By Anonymous on 27 May 2021 | Purchase not verified
This was the first time I had bought a car at a distance. Adam was very helpful in the transaction and gave a decent part exchange price for my car which was taken away when new car was delivered. Ive given four stars for a couple of reasons, stone chips weren't touched in as said and coolant and oil had to be topped up next day which were just above minimum but overall happy with the car.
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5
First Class Service
By Jonny R on 01 April 2021 | Purchase not verified
Greg and his Team offered exceptional advice and guidance throughout the process. Professional, courteous and accommodating of all our needs. Flexibility around our timescales and requirements. Seamless service delivered with a smile. Above all, I'm a very happy customer and have already recommended Mercia Motors to friends and family!