By Nick L on 18 October 2016 | Verified purchase

Over the years I have purchased many different cars through many different channels. I have not heard of Mercia Motirs before and that may be due to us living in East Anglia? From our first point of contact I have to say that the whole operation is professional and personal. They were very easy to deal with and I was immediately put at ease. There is no hard sell or offering you additional products that you are encouraged to sign up for there and then. It was run more like a family business that has bee round for hundreds of years and prides itself on customer satisfaction rather than turning cars round as quickly as possible. I was also touched by the bottle of wine we were presented with upon our purchase! I would like to thank Mercia Motors for such a pleasant experience and I will certainly consider them when buying my next care, top marks!

Reply from Mercia Motors on 14/12/16

Thank you very much for your positive feedback, we are extremely pleased you enjoyed your experience and hope to see you again in the future. Kind regards, Mercia Motors

By Richard A on 08 October 2016 | Verified purchase

We decided to Purchase our Subaru Legacy from Mercia Motors because they were very easy to deal with. I had a very descriptive phone conversation with the sales person, who gave me all the information I had requested and even offered to walk round the car with a video if I wanted. I declined but arranged to go and see the vehicle. It is 180 miles away so we agreed a price before i set off, the car was as it was described and after a good test drive and a check of all the documents I was happy to complete the sale. I have now collected the vehicle and have to say how impressed I am both with it and the way I was dealt with by Andrew.

Reply from Mercia Motors on 14/12/16

Hi Richard, thank you for your feedback it is very much appreciated and are extremely pleased you had an enjoyable experience with us. Kind regards, Mercia Motors

By MR F on 11 July 2016 | Verified purchase

Viewed a car last Friday night on the website. Drove up to Sheffield from Nottingham to view it by chance (does say view by appointment only ). Warm and friendly service by all staff viewed a couple of cars and test drove and purchased there and then. Staff even offered to collect me from the train station if I wanted to come up by train when I collected the car. We collected the car yesterday valetaed and ready for the wet drive back to Nottingham. Any body looking for cars in a good condition I would recommend a drive up or down to Mercia Garage.

Reply from Mercia Motors on 15/07/16

Thank you to both of you for your positive feedback. We try our best to deliver an experience that customers want and find useful. We are all really pleased you found the right car that suites your needs. Kind regards Mercia Motors

By Emma W on 10 July 2016 | Verified purchase

Took the time to listen to exactly what I needed and managed to find the right car for the money I had. Was lovely to do business and felt like a customer and not a number!

Reply from Mercia Motors on 15/07/16

Thank you Emma, your business is important to us and it was great to meet such a loving family. I hope the Meriva does everything you need to and dont forget about that warranty.

By Aneta C on 20 June 2016 | Verified purchase

Very friendly staff. I booked the test drive, they had a car cleaned and ready for me. All information about car was availablr on my arrival. I habe had a good test drive and felt that all questions were answered honestly

Reply from Mercia Motors on 20/06/16

Thank you for your positive feedback and your business Aneta. We hope you had a safe journey home and that you enjoy your stunning new convertible :) Kind regards and all the best, Mercia Motors

By Reena V on 11 June 2022 | Purchase not verified

Bought a car, excellent customer service provided by Ryan, a very helpful and welcoming sales advisor. Would highly recommend.

Reply from Mercia Motors on 13/06/22

Thank you for taking the time to give us a Five Star Review. We are delighted with your feedback regarding the service and always make sure that we are sharing it with the team. We look forward to seeing you in the future for any of your motoring needs. Enjoy your new car and thanks again.

By Anonymous on 01 June 2022 | Purchase not verified

I used Mercia Motors due to the reviews and feedback left from previous customers and was not disappointed. I was nervous about buying a car after an extended period of not driving. Ryan and the team were really accommodating and I felt no pressure to purchase. The process of buying was really simple and quick and I felt like a valued customer. I would recommend the garage to anyone and would definitely use it again. Thanks for getting me back on the road!

Reply from Mercia Motors on 01/06/22

Thank you for your FIVE STAR review. We are delighted that felt valued throughout the whole experience and found buying a car from us straightforward. Your feedback is welcomed and we will be sure to feed your kind words back to the team. Great to have you back on the road. We look forward to seeing you again for all of your future motoring needs.

By Anonymous on 03 March 2022 | Purchase not verified

Ryan, Adam and the team made this buying experience a real easy and pleasurable experience. Ryan went above and beyond in customer satisfaction, nothing was too much trouble. This is the benchmark of car sales experiences. Great job guys, very happy with the car, it was exactly as you presented it. Thanks for all the help in transferring my private registration number to the new car, you saved me a lot of work. Thanks again for the support! Will certainly look you up the next time I change the car.

Reply from Mercia Motors on 07/03/22

Thank you for the 5 star review, I'm glad you are loving your new vehicle. Thank you for all the kind comments and i'm glad the process was easy throughout for yourself. I really hope we do see you again in the future for your next vehicle. Thanks again.

By Gurjit P on 13 February 2022 | Purchase not verified

Brought a car for my daughter this week and the experience was fantastic, the team at mercia made buying the car a very straight forward and positive experience, they were very welcoming and understanding and the car is great Gurj Leicester

Reply from Mercia Motors on 15/02/22

Thank you for your 5 star review, It is Great news that our dedicated team have given you the best possible experience when purchasing your next car. We hope your Daughter is enjoying her new Mercedes A class and look forward to dealing with you again in the future. Thank you again.

By Younis M on 03 February 2022 | Purchase not verified

Very happy with my experience with these guys. Ben was great from start to finish. Had a delay in getting my payments sorted and there was no pressure at all from these guys. When I went to collect my car there were a couple of things I wasn't happy with and Ryan went above and beyond to put them right. Can't ask for more. Genuine set of lads and highly recommended. And absolutely love my new car!!

Reply from Mercia Motors on 07/02/22

Thank you for your feedback Younis. It was a pleasure to meet you and your family. I am glad that we have rectified any outstanding issues and Ryan went above and beyond. I will ensure that this is fed back to him and the team. Delighted that you love your new car, I knew you would as we discussed. Look forward to seeing you again for the next car. Thanks again.