By Mark B on 29 October 2016 | Verified purchase

Very pleasant to deal with. Professional service and nice showroom. Greeted with a cup of tea and made to feel very at ease but not pressured into buying. All paperwork was sorted prior to my arrival. Great service. Thanks.

Reply from Mercia Motors on 01/11/16

Thank you for your kind words. We hope your trip back to Leicester with your sister was a success.

By Alyn W on 28 October 2016 | Verified purchase

Excellent quality cars and sales seevice

Reply from Mercia Motors on 28/10/16

Thank you for your kind words, we all hope you are enjoying your new purchase.

By Nick L on 18 October 2016 | Verified purchase

Over the years I have purchased many different cars through many different channels. I have not heard of Mercia Motirs before and that may be due to us living in East Anglia? From our first point of contact I have to say that the whole operation is professional and personal. They were very easy to deal with and I was immediately put at ease. There is no hard sell or offering you additional products that you are encouraged to sign up for there and then. It was run more like a family business that has bee round for hundreds of years and prides itself on customer satisfaction rather than turning cars round as quickly as possible. I was also touched by the bottle of wine we were presented with upon our purchase! I would like to thank Mercia Motors for such a pleasant experience and I will certainly consider them when buying my next care, top marks!

Reply from Mercia Motors on 14/12/16

Thank you very much for your positive feedback, we are extremely pleased you enjoyed your experience and hope to see you again in the future. Kind regards, Mercia Motors

By Richard A on 08 October 2016 | Verified purchase

We decided to Purchase our Subaru Legacy from Mercia Motors because they were very easy to deal with. I had a very descriptive phone conversation with the sales person, who gave me all the information I had requested and even offered to walk round the car with a video if I wanted. I declined but arranged to go and see the vehicle. It is 180 miles away so we agreed a price before i set off, the car was as it was described and after a good test drive and a check of all the documents I was happy to complete the sale. I have now collected the vehicle and have to say how impressed I am both with it and the way I was dealt with by Andrew.

Reply from Mercia Motors on 14/12/16

Hi Richard, thank you for your feedback it is very much appreciated and are extremely pleased you had an enjoyable experience with us. Kind regards, Mercia Motors

By MR F on 11 July 2016 | Verified purchase

Viewed a car last Friday night on the website. Drove up to Sheffield from Nottingham to view it by chance (does say view by appointment only ). Warm and friendly service by all staff viewed a couple of cars and test drove and purchased there and then. Staff even offered to collect me from the train station if I wanted to come up by train when I collected the car. We collected the car yesterday valetaed and ready for the wet drive back to Nottingham. Any body looking for cars in a good condition I would recommend a drive up or down to Mercia Garage.

Reply from Mercia Motors on 15/07/16

Thank you to both of you for your positive feedback. We try our best to deliver an experience that customers want and find useful. We are all really pleased you found the right car that suites your needs. Kind regards Mercia Motors

By Emma W on 10 July 2016 | Verified purchase

Took the time to listen to exactly what I needed and managed to find the right car for the money I had. Was lovely to do business and felt like a customer and not a number!

Reply from Mercia Motors on 15/07/16

Thank you Emma, your business is important to us and it was great to meet such a loving family. I hope the Meriva does everything you need to and dont forget about that warranty.

By Aneta C on 20 June 2016 | Verified purchase

Very friendly staff. I booked the test drive, they had a car cleaned and ready for me. All information about car was availablr on my arrival. I habe had a good test drive and felt that all questions were answered honestly

Reply from Mercia Motors on 20/06/16

Thank you for your positive feedback and your business Aneta. We hope you had a safe journey home and that you enjoy your stunning new convertible :) Kind regards and all the best, Mercia Motors

By Mark R on 09 January 2022 | Purchase not verified

Would definitely recommend Mercia Motors if you are thinking of changing your car. I have just PX my vehicle and i have to say Ryan was very helpful during the whole process from start to finish. My new car is just as advertised. Thanks again Ryan for everything.

Reply from Mercia Motors on 17/01/22

Thank you for sending us your feedback Mark. I am pleased that you are happy with the new RS. What a machine! Needless to say I will ensure that the comments are passed onto Ryan. Look forward to seeing you when the time comes around again. Best Regards

By David H on 02 November 2021 | Purchase not verified

After many years of good service Mercia told me my auto-gearbox was leaking oil because the clutch had collapsed pushing oil out of the bottom of the housing and referred me to M&T Transmissions in Bradway who quoted me £2,500 +vat to repair. My last service in August showed no oil leaks and I had no symptoms of gearbox problems I took a second opinion. No oil leaks and no error codes were found and the gearbox oil and filter were changed without any problems. A potentially expensive mistake!

Reply from Mercia Motors on 27/11/21

Thank you for taking the time on the phone to discuss this with me. As I mentioned, we are really disappointed with this outcome. Your years of custom is important to us and we acknowledge that sending you elsewhere was not the best option in hindsight. When reviewing the video health check and all of the details of the job. We have learnt that we should have reviewed this in a little more detail with you personally rather than opt for a second opinion. Doing this has taken the problem out of our hands. Thank you again for bringing this to our attention and if you would like to speak again I would be more than happy to take your call or meet face to face. Hopefully we can earn your trust again one day. Thank you. Ben. Mercia Motors

By Gary K on 16 September 2021 | Purchase not verified

Excellent service from Greg and the team. I traveled 400 miles to get the right car and it was exactly as described. Car was ready to go on time and paperwork was dealt with very efficiently

Reply from Mercia Motors on 20/09/21

Thank you for placing your faith in the our team Gary travelling such a distance. It was fantastic to deal with you and genuinely hope Sarah loves the car.