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Customer reviews of Mercia Motors

Here at Mercia Motors our professional team strives to deliver a friendly & helpful service to all of our valued customers. We offer informed, honest advice along with a transparent, no-pressure sales approach.

But don't just take our word for it, please check out what our verified customers have taken their time to write about us...

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Mercia Motors

Mercia Motors

Based on 171 customer reviews

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  • 5

    Professional friendly service

    By Fred B on 16 November 2018 | Verified purchase

    Great experience. No hard sell. Had issues with the headlight unit on the car but a new one was sourced from Mercedes and sent to my local garage for fitting. Thanks Oliver for your help resolving this issue. Overall l am very happy with the car and would use this dealership again. F Bailey.

    Reply from Mercia Motors on 19/11/18

    Hi Fred, thank you for your review. It was a pleasure to meet you and thank you for making the long journey from Cornwall to purchase our Mercedes CLS. It was our pleasure to replace your headlight, I knew the condensation was bothering you and it could have got worse in the future. You can now relax and enjoy driving that wonderful car. Thanks again for your business and if you require any assistance in the future don't hesitate to call us.

  • 5

    Professional and friendly

    By Holly C on 06 November 2018 | Verified purchase

    Great bunch of lads, knowledgable and friendly would definitely use them again.

    Reply from Mercia Motors on 07/11/18

    Holly, thank you for your business we all appreciate it as we know you have had bad experiences in the past. It was our pleasure to go above and beyond for you. Please don't hesitate to call us again in the future.

  • 5

    Great buying experience

    By Richard C on 06 November 2018 | Verified purchase

    Very professional set up both in staff and venue. It’s the first time I’ve actually enjoyed buying a new car, no hard sell and good communication throughout.

    Reply from Mercia Motors on 07/11/18

    Thank you Richard, we pride ourselves in the service we provide and how we operate as a business and the process we adhere to so thank you for your kind words. It was a pleasure dealing with you and we all look forward to dealing with you again in the future.

  • 5

    professional, friendly, genuine

    By MARTIN A on 12 October 2018 | Verified purchase

    we originally chose Mercia motors after spotting a car we liked and after reading other reviews on their website I could tell these were genuine people to deal. We bought a Range Rover evoke and couldn't be happier with the car or the service the car required some work doing to it before we could view and the repair took longer than they hoped but this was out of their hands, Oliver kept us up to date with the situation and we eventually got to view and drive the car, we were left alone to have a good look around it and we decided to go ahead with the purchase. We had to return the car as there was a small problem which was dealt with and sorted very quickly and they supplied us with a car whilst ours was being repaired. overall it has so far been a very pleasant experience, I've dealt with big dealerships and small garages in the past but this has been the friendliest car buying experience we have had and I wouldn't hesitate to recommend them. Thank you

    Reply from Mercia Motors on 13/10/18

    Hi Martin, Thank you for your kind words and your business. We pride ourselves on the service we provide and always appreciate it when customers recognise it and respond in a positive manor. We also really thank you for being patient during the delay on the Sat Nav unit. Any issues please don't hesitate to call us and we really look forward to dealing with you again in the future.

  • 5

    Great Buying Experience

    By Matthew W on 12 September 2018 | Verified purchase

    Having picked my new car up today , this review is only based on the actually buying process I encountered with Mercia Motors. I have bought quite a few cars from various dealers in my time, However I cannot remember a quicker and easier buying experience , The staff are friendly (without any hard sell),and the communication is exceptional . Based on my initial experience with Mercia Motors then I would have no hesitating in recommending them . Also many thanks to Oliver for helping us with the whole process

    Reply from Mercia Motors on 13/09/18

    Hi Matthew, thank you for your business. At least now the running costs will be cheaper for you with the Audi and your wife has a bigger boot for her business. As discussed on the phone please don't hesitate to call me if you have any questions or issues in the future. Thanks again and enjoy your new car.

  • 5

    Friendly service and a great price.

    By Clare H on 31 August 2018 | Verified purchase

    A very pleasant experience to buy a car with no pushy salesmen hassling you. Found the car online after spotting a similar one with twice the mileage at a similar price! Decided to have a ride up an have a look after viewing the great video and photos available online. Oliver was polite, friendly and knowledgeable. We noticed a few minor faults (scratch, alloys etc) and after pointing these out he made a note and these had been sorted to a high standard when we collected the car. We had a problem with them wanting to charge us if we used a credit card to pay for the car (waiting for our loan to arrive ) but we sourced funds elsewhere but be aware! Unfortunately when we picked the car up the valeter was off but Oliver gave it a wash for us and told us to bring it back in for a full valet in a couple of weeks. Overall a good friendly service from Mercia and happy with our new car.

    Reply from Mercia Motors on 04/09/18

    Hi Clare, thank you for your business, you were a pleasure to deal with too plus I really appreciated being able to discuss openly the issues we are having with our child, your advice was very helpful and nice to know we are not alone. As discussed when you are free call me so we can arrange a Saturday morning to get the vehicle valeted. Enjoy your lovely new vehicle and thanks again for your business. Lastly apologies about worldpay charging on credit cards we are currently working on rectifying this issue.

  • 5

    Ford Focus rs

    By Colin B on 25 August 2018 | Verified purchase

    Everyone was very helpful in my purchase . Would definatly use them again. Thanks

    Reply from Mercia Motors on 25/08/18

    Thank you for your business Colin, knowing you now you will probably be back shortly for another car with your track record. Thanks again and enjoy you amazing new car.

  • 5

    A resort compared to other sellers methods

    By Ghada K on 18 August 2018 | Verified purchase

    If you see a car with this guys and it feels like its your, then defenietly it is yours, the whole thing took less than 48 hrs since we called them to visit, and guess what !!! we left with the car in same day withing 1 hour of finalising a fast and smoothy process. and to make it extra bright experince I would recommend to ask for Oliver, friendly without a single professional fault, Good luck with your new car.

    Reply from Mercia Motors on 18/08/18

    Thank you Ghada, I appreciate your kind words, you were a pleasure to deal with as well. Also thank you very much for my present it arrived the other day and its great. Thanks again for everything and look forward to dealing with you again in the future. Enjoy your fabulous new car.

  • 5

    Helpful and honest people

    By SCOTT C on 17 August 2018 | Verified purchase

    Great service by the guys at Mercia motors, easy to talk to and no pushy salesmen. Held the car with a low refundable deposit while resolving minor issues with the car which were then completed to a high standard. Highly recommend.

    Reply from Mercia Motors on 18/08/18

    Hi Scott, thank you for your business and kind words. You were a pleasure to deal with from start to finish. We pride ourselves in the service we provide and to see it recognised in a positive way is terrific. Thanks again and look forward to potentially dealing with you again in the future.

  • 5

    Helpful and flexible service

    By ANDREW M on 14 August 2018 | Verified purchase

    I found he whole process from viewing to purchasing my vehicle very easy. Staff were very helpful and flexible allowing me to pick my vehicle up from their site nearly 3 weeks after I purchased it as I was due to go on holiday. Cars are priced competitively as I had seen similar vehicles to the one I purchased at a lot higher price elsewhere.

    Reply from Mercia Motors on 14/08/18

    Thanks Andrew it was our pleasure to keep the car for you whilst you went away. Glad you and your family enjoyed it, now you can all enjoy your new car. Look forward to dealing with you again in the future.