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Customer reviews of Mercia Motors

Here at Mercia Motors our professional team strives to deliver a friendly & helpful service to all of our valued customers. We offer informed, honest advice along with a transparent, no-pressure approach.

But don't just take our word for it, please check out what our verified customers have taken their time to say about us...

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Mercia Motors

Mercia Motors
5
4.7

Based on 108 customer reviews

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  • 5

    Great personable service

    By Marc B on 09 November 2020 | Verified purchase

    Absolutely fantastic service from start to end. Excellent communications from the team

    Reply from Mercia Motors on 10/11/20

    Thank you Marc for taking the time to share your positive buying experience. All the team are delighted you enjoyed the fantastic service and look forward to seeing you again in the future.


  • 5

    BMW 318d msport tourer

    By Karl S on 03 November 2020 | Verified purchase

    A car buying experience how buying a car experience should be, quick and easy leaving the showroom with a used vehicle that you want in a immaculate condition and great price, definitely recommend! Happy customer here thanks guys

    Reply from Mercia Motors on 03/11/20

    Thank you for such a brilliant 5 star review Karl. We're all really happy you enjoyed your experience when purchasing your BMW, keep enjoying your car and the whole team wishes you many happy miles. If you need anything in the future please don't hesitate to contact us and we look forward to welcoming you back into our showroom.


  • 5

    Mercia Motors resorts your faith in motor traders.

    By John L on 22 October 2020 | Verified purchase

    Mercia Motors resorts your faith in motor traders. Honest no nonsense approach with sensible quotes and no trying to add unnecessary extras to inflate the price. Professional sales people (A) who take an interest and ensures that you feel that you are a valued customer and not another sales number. Completed all the paperwork correctly and quickly and most importantly a fair price in trade in. A fine example of what buying a car should be like can't recommend them highly enought.

    Reply from Mercia Motors on 27/10/20

    Thank you for such a glowing 5 star endorsement of Mercia Motors John. The whole team are thrilled to read of your recent experience with ourselves when purchasing your stunning Mercedes GLC . We would be over the moon if you could recommend us to your family and friends when looking to purchase their next car. We hope to welcome you back into the showroom soon and wish you many happy miles in your new car John.


  • 5

    Helpful and supportive

    By Jordan A on 21 October 2020 | Verified purchase

    Helpful from the start and took everything I asked on board made the process very smooth!

    Reply from Mercia Motors on 23/10/20

    Thank you for your 5 star review Jordan! The whole team is really pleased to see that it was a great experience and a smooth process for you when purchasing your gorgeous Mercedes A250. We looking forward to welcoming you back to the showroom in the future.


  • 5

    BMW 140i - great purchase

    By Toby H on 16 October 2020 | Verified purchase

    Mercia Motors were really helpful all of the way through discussions to buy the car & the process of part ex 'ing my old car & test driving the BMW & taking it away was very smooth

    Reply from Mercia Motors on 19/10/20

    Thank you for your 5 star review Toby, it's really pleasing for all the team to hear you've had a smooth and seamless experience when purchasing your sensational BMW 140I from ourselves. We hope you continue to enjoy it and hope to see you again in the coming months. If you'd like to refer us to any family or friends we've introduced a new scheme recently where there would be £50 worth of Amazon vouchers to share between both of you (£25 each) once they've collected their new car from us.


  • 5

    Brilliant experience

    By g W on 14 October 2020 | Verified purchase

    Absolutely fantastic experience with Mercia motors! I was dealt with by Adam who was incredibly helpful from start to finish. Any information I needed he got for me very quickly. Had a look around at the rest of their cars they had available and they all looked in brilliant condition at brilliant prices!

    Reply from Mercia Motors on 16/10/20

    Thank you for your outstanding 5 star review of Mercia Motors George, the whole team is over the moon with your feedback! We do take great care and attention in making sure we're as competitive as we can be when it comes to our prices and it's great that you've noticed that yourself. Keep enjoying your gorgeous BMW and we look forward to welcoming you back into the showroom in the future.


  • 5

    Great service and very professional company

    By Nasser H on 05 October 2020 | Verified purchase

    I dealt with Gareth who was beyond professional and certainly Knew a lot about customer service . Overall Very pleased with the service received from Mercia Motors , they actually put main dealers to shame to be frank .

    Reply from Mercia Motors on 06/10/20

    We would all like to thank you for your fantastic 5 star review of Mercia Motors Nasser. We're also extremely grateful of you travelling nearly 400 miles to purchase your gorgeous Mercedes E-Class from us. The whole team wishes you and your family many happy miles in your car and we hope that we can assist with any future purchases.


  • 5

    Great staff

    By Imtiaz H on 30 September 2020 | Verified purchase

    Staff were amazing and the service was first class. Great cars and I left smiling and very happy. Would recommend to anyone and will return again soon.

    Reply from Mercia Motors on 01/10/20

    The whole team at Mercia Motors would like to thank you for the glowing feedback on your recent purchase of the stunning BMW 430D. We're thrilled to hear that you'd recommend us to family and friends, we look forward to welcoming you and your BMW back into our showroom soon Imtiaz.


  • 5

    Services Provided

    By Malde S on 28 September 2020 | Verified purchase

    the people are friendly but when i came to collect the car , the work they said they were going to fix for the car had not been done such as the valeting that had not been done to a good stantard. Therefore I was not pleased with what I was promised yet did not receive!!!

    Reply from Mercia Motors on 29/09/20

    Thank you for your comments Malde as all feedback is taken seriously. We would like to offer our sincere apologies regarding the polishing related to the minor mark on the roof. As a team we have discussed this and are implementing further steps to ensure this does not happen in the future. Having spoke to you this afternoon it's lovely to hear that you have rated everything else 5 star. We are disappointed that you feel we have fallen below our usual high standards on this occasion and would like to offer a complimentary valet as way of an apology.


  • 5

    New car day.

    By Kelly F on 26 September 2020 | Verified purchase

    Mega experience, didn't take long at all for everything to go through and communication was great throughout. Good service when we arrived and didn't have any stress when it came to the old car as all that was taken care of on our behalf. Absolutely love our new car, thank you for the great service 🙌

    Reply from Mercia Motors on 28/09/20

    Thank you for giving Mercia Motors a 5 star review Kelly, your comments are really pleasing to read and we hope you'd like to purchase from ourselves again in the future. We would all like to wish you and Polo the Pug many happy miles in your gorgeous A1. If you ever need anything please don't hesitate to contact us.


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