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Customer reviews of Mercia Motors

At Mercia Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Mercia Motors

Mercia Motors

Based on 89 customer reviews

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  • 5

    Fab car fab service

    By heather H on 09 June 2020 | Verified purchase

    Purchased a new car from here , excellent service from Adam - so helpful from start to finish . Would recommend

    Reply from Mercia Motors on 10/06/20

    Thank you Heather for taking the time to post a positive review. We're extremely pleased you received excellent customer service and would kindly recommend us in the future. Your business is very much appreciated and we all loved your new Mercedes. Enjoy the car!

  • 5

    Highly recommend, friendly and professional

    By TRACY-ANN L on 08 June 2020 | Verified purchase

    Very quick efficient and friendly service. Deal was done over the phone in a day!

    Reply from Mercia Motors on 10/06/20

    Hi Tracy-Ann, Thank you for your kind words and positive feedback. It's great to hear you enjoyed your buying experience. Over 80% of our stock is ready to drive away the same day. Hopefully we'll have a fantastic summer so you can take advantage of the convertible! It was a pleasure dealing with you, thanks again and enjoy the car.

  • 5

    Great experience

    By toni H on 31 May 2020 | Verified purchase

    Bought a beautiful car, excellent friendly service. Many incentives to encourage return to business including vouchers toward next MOT and service. Very pleased.

    Reply from Mercia Motors on 01/06/20

    Hi Toni, Thank you for your five star review. We are happy you love your car and try our best to give an excellent customer experience. The car you purchased was a stunning example and took pride in our showroom. We look forward to seeing you in the future for your discounted service, mot and don't forget about the free mini valet. Thank you again Toni for your business.

  • 5

    Ford Kuga - Mercia Motors

    By paul B on 27 March 2020 | Verified purchase

    Absolute 5 star service from start to finish. We saw a car that had only arrived into them on the Friday but knowing we were travelling a fair distance they had the car prepped and ready for us to potentially drive home with it on the Tuesday . We arrived on the Tuesday knowing that a few bits needed doing on the car but Adam arranged a test drive for us midway through the work being completed and kept us informed throughout. They were open and honest throughout and nothing was too much trouble. I cannot speak highly enough regarding their obvious passion for a positive customer experience. They mainly deal in high end cars and they offer a high end service. I would not hesitate to use them again and can’t speak highly enough of Adam, a credit to his employers. I should also mention the gift, which I have never experienced when buying a car, nice touch - Well done guys!

    Reply from Mercia Motors on 30/03/20

    Hi Paul, Thank you for your five star review. We are pleased the long journey to us was worth your while and that he buying process was seamless. Everyone in the dealership works extremely hard to make our business run efficiently and smoothly, We pride ourselves in our knowledgeable and professional approach, so it is always great when it is recognised. Hope your enjoying your ford kuga and your bottle of wine. Thank you again Paul for your business.

  • 5

    Great selection of cars

    By Oluwadamiloju E on 19 March 2020 | Verified purchase

    Lovely team. Manager was very friendly and went the extra mile to make me feel valued

    Reply from Mercia Motors on 20/03/20

    Thank you for your kind and positive feedback Emmanuel. The team are extremely pleased you enjoyed your buying experience and love your new 3 series. We look forward to seeing you when your next service is due, remember to use the loyalty discount vouchers! Enjoy the car

  • 5

    Very Happy with service aslo the car is amazing

    By Zahid D on 25 February 2020 | Verified purchase

    I bought a 18 Plate Mercedes S Class AMG in Black The back door was not opening which I was unaware of, they sent it to the main dealer and got it repaired before it was delivered to me. They couldn't have done more for so I am very happy and I look forward to buying my next car from Mercia Motors.

    Reply from Mercia Motors on 03/03/20

    Hi Zahid, Thank you for your five star review. We try our best to keep our customers happy and we are glad we managed to catch the slight fault on the back door before we delivered it to you so we could give you the best possible buying experience. We look forward to seeing in the future and don't forgot about the loyalty vouchers we offer to all our local customers for servicing and Mot,s. Thank you again for your business and we hope you enjoy your new Mercedes S Class.

  • 5

    Good car for a good price.

    By GERARD B on 14 January 2020 | Verified purchase

    Salesperson helpful, patient and knowledgable. Appreciated trust shown on test drive. Overall, not pushy allowing you time to think and ask questions.

    Reply from Mercia Motors on 16/01/20

    Hi Gerard , Thank you for your five star review. It was great to do business with you and we are extremely happy that we made this a pleasurable and easy buying experience for you. Thank you again for your business and we look forward to seeing you in the future.

  • 5

    Great car, great price, great people..!

    By john D on 06 January 2020 | Verified purchase

    We made a special trip to Mercia Motors as they had just the car we were looking for. Service was polite and informative, car was ready for us to test drive after we called ahead to book an appointment. Car was very good and the sales team were very professional and polite. We had a bit of negotiation and landed a deal which we were happy with. Have since picked the car up and the handover was conducted very well and a small gift of their appreciation was also given to us upon departure. I couldn’t recommend Mercia Motors more highly. Certainly different from a LOT of other dealers I’ve been involved with. Thanks to the sales team for a great and seamless purchasing experience...

    Reply from Mercia Motors on 07/01/20

    Hi John , Thank you for taking to time to write a five star review. We appreciate you entrusting Mercia Motors to purchase your new car from and are extremely glad we were able to achieve your expectations throughout your buying process. We do try our upmost to strive to keep our customers happy and ensure they receive the best possible buying experience. Hope you enjoy the wine. Thank you again for your business.

  • 5

    Very polite efficient

    By Aaron G on 07 December 2019 | Verified purchase

    Fantastic polite service car exactly as described thank you

    Reply from Mercia Motors on 13/12/19

    Hi Aaron, Thank you for taking the time to write a positive review. It was great meeting you and really happy you had an enjoyable experience. We look forward to dealing with you in the future. Enjoy the car!

  • 5

    Thank you. Easy to deal with

    By laurence F on 21 November 2019 | Verified purchase

    Very helpful and efficient,, appreciate all the help

    Reply from Mercia Motors on 22/11/19

    Hi Laurence, thank you for your five star review and your business. As a local customer we offer loyalty vouchers for future services so please feel free to call us when the time arises for a service, an mot or any future maintenance work that is required and we promise to look after you and carry out all the work through our Bosch accredited workshop. Thank you again for your business.

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