play phone device-mobile location2 search plus dash down_arrow cross chevron-down chevron-up chevron-left calendar device-camera

Distance Sales

Set out below are your consumer rights and the specific terms and conditions related to a distance sale of a vehicle.

You have the right to cancel this contract within 14 days without giving any particular reason.

The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to our address. If required, you can request a template cancellation notice form from us but it is not obligatory to use this specific template.

To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.

Your vehicle must be returned to us within 48 hours of acknowledgement of your rejection request. Any extensions to this period will be at our discretion and additional charges may be incurred. 

Effects of cancellation

If you decide to return your vehicle, we will do all we can to find you another vehicle to buy from our stock, If you decide or we are unable to or we are unable to find an alternative vehicle we won't be able to return to you your part exchange as part of the deal. If the agreed value of the vehicle you part exchanged was less the amount used to settle the finance agreement of your vehicle you part exchanged  ( known as negative equity ) then you will be liable for this difference, this amount will be deducted from your final refund amount , we will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:

• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.

• We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation.

• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. 

• We will withhold the reimbursement until we have received the goods and all paperwork back in good order.

• It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.

• You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.

• You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.

• You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.

I have read, understood, and agree to the terms regarding my 14 day right to cancel.